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Frequently Asked Questions

How do I buy Biology, Physics, Chemistry, or Maths Laboratory Equipment from Educational Lab Equipment?
To buy items like Biology Laboratory Equipment, Physics Kits, or Laboratory Glassware, go to our website and browse through the respective categories. Put the items of your choice in your cart and click on checkout. We have several payment options available like credit/debit cards, net banking, or UPI. For institutional buyers, purchases are also possible through Purchase Order (PO). For support or quotations, please write to us at [email protected]
Does Educational Lab Equipment provide products to educational institutions and government institutions?
Yes. We provide a full range of Educational Laboratory Equipment and Laboratory Glassware to schools, colleges, TVET institutes, research laboratories, and government agencies all over India and abroad. We can provide documentation and tenders where necessary. To pursue institutional procurement, write to us at [email protected] with your requirements.
How do I request a quote for bulk or custom orders (e.g., TVET Laboratory Equipment)?
If you need bulk quantities or customized kits (e.g., Engineering Laboratory Equipment specific to your syllabus), hit "Request a Quote" on the product page or write to [email protected]. Include quantities, item descriptions, and any specifications required. A personal account executive will reply with prices and delivery schedules.
What kinds of shipping are available for lab supplies and science kits?
We offer standard, express, and freight shipping depending on the package size and weight. Domestic packages take 5–10 working days to arrive; international orders arrive 7–14 days later. Shipping rates and delivery times are shown at checkout. For special delivery needs, email [email protected]
Can I track my order once it has shipped?
Yes. After your order has been shipped, we will send you a tracking number and link in an email. You may also check the tracking information on our website by logging into your account under "My Orders." For tracking problems, write to [email protected] with your order number.
Does the website provide educational kits in accordance with CBSE/ICSE or state board curriculum?
Definitely. Our Science Kits, Maths Kits, and Biology Kits are designed in accordance with CBSE, ICSE, and state boards. While shopping, you can also sort by grade or type of curriculum. If you are not certain which kits best fit your curriculum objectives, feel free to email [email protected]
Do you provide Laboratory Chemicals and do they meet safety norms?
Yes. We provide top-quality Laboratory Chemicals for educational purposes. Each chemical product includes applicable SDS (Safety Data Sheets) and COAs (Certificates of Analysis). These documents can be viewed on product pages or requested via [email protected]
Are technical support services available for equipment such as microscopes and engineering instruments?
Yes, we provide technical support for all major equipment such as Microscope Laboratory Equipment, TVET kits, and Physics equipment. If you need troubleshooting, installation instructions, or demo videos, our customer support team is at your service through [email protected]
What do I do in case of missing, damaged, or defective goods on delivery?
Please notify us of any defects within 48 hours of receipt by sending an email to [email protected] with the order ID, product name, and good pictures of the product. We will replace the product or refund, as the situation may be. All returns should be new and in original packaging.
Can Educational‑Equipments.com suggest products according to my syllabus or my lab needs?
Yes. Whether you're establishing a new lab or replacing an old one, our experts can assist in aligning equipment with your curriculum. Write to [email protected] with your type of institution, subject emphasis (Biology, Chemistry, Physics, Maths), and anticipated student level.
Are user manuals, installation guides, or datasheets included with equipment?
All relevant documents such as user manuals, assembly instructions, datasheets, and maintenance advice are available as PDF downloads on product pages. If you are lacking documentation for any item, contact [email protected]
Does the company provide after-sales services such as calibration and training?
Yes. We offer on-site or remote training, calibration, and maintenance for products like Engineering Laboratory Equipment and Optical Instruments. To schedule or request service quotes, email us at [email protected]
May I ask you to provide a customized Science Laboratory Equipment setup for our school?
We specialize in turnkey lab setups for schools and colleges. Share your requirements (floor area, budget, subject specialization) at [email protected] We’ll prepare a full list of recommended equipment, layout options, and installation support.
What is the return and refund policy?
We accept returns of unused, undamaged products within 30 days of delivery. To initiate a return, email [email protected] Refunds are processed within 7 business days of receiving the returned item.
How do I contact customer service?
You can reach us at:
Email: [email protected]
Live Chat: Available on our website between business hours
Contact Form: Available on the Contact Us page
Why are your Biology Laboratory Equipment appropriate for educational purposes?
Our biology laboratory equipment is designed with accuracy and education compatibility in mind. All products—such as anatomical models, slides, dissection kits—are compatible with national learning standards. We also offer comprehensive product details, user manuals, and experiment guides. For curriculum-mapped kit assistance, email [email protected]
Are the Physics Laboratory Equipment kits pre-set or customizable?
We supply both. Our standard kits consist of optics, mechanics, and electromagnetism modules for school or college level. If your organization requires a lab setup based on a specific board or technical course, email [email protected] for a quotation.
Do you supply certified Laboratory Chemicals and how do I ensure safe use?
Yes, our chemicals meet safety standards and contain Material Safety Data Sheets (MSDS). They're shipped with proper labeling and child-proof containers where necessary. See the MSDS attached on each product page or ask through [email protected]
How do I know if products are available prior to ordering?
Every product page reflects current stock availability. For bulk or repeat orders, particularly for Laboratory Glassware or consumables, email [email protected] to check supply continuity and lead times.
Does your Engineering Laboratory Equipment line consist of software-integrated systems?
Yes. We offer engineering kits with digital interfaces, compatible sensors, and simulation tools perfect for technical schools. For integration with learning management systems or equipment that needs software installation, contact [email protected]
Do you allow TVET Laboratory Equipment to be bought in modules over time?
We encourage installment payments. Schools can place orders in modules corresponding to their budget cycles per year or curriculum plan. To prepare a phased setup plan with us, send an email to [email protected]
How do I order consumables such as test tubes, beakers, or reagents in recurring order?
After logging in, you can tag consumables as "Recurring Purchase" during purchase. You will be alerted when you need to restock and also schedule shipments. Alternatively, email [email protected] to establish a recurring supply agreement.
Are Science Kits meant for home schooling or classroom learning?
Both. Schools and homeschool teachers use our science kits. They come with instruction booklets, safe materials, and access to online tutorials. For remote learning packages, email [email protected]
What kind of assistance do you provide for setting up or installing lab infrastructure?
We provide design consultation, installation assistance, and technician visits for complete laboratory installation—water, gas, and ventilation planning. For layout recommendations, write to [email protected] with your lab size and subject specifications.
How can I make sure your kits are compatible with my school's academic board (CBSE, ICSE, State)?
All the product categories—Maths Kits, Biology Kits, Physics Kits—are offered with board-aligned documentation. Choose your academic board at product selection or email us at [email protected] for a consultation.
Can you transport delicate products such as Laboratory Glassware safely over long distances?
Yes. We employ industry-grade packaging and work with trusted courier companies. Every glassware product is foam-packed and transported to test resilience. For damages, contact within 48 hours to [email protected] providing pictures for immediate resolution.
Are your Microscope Laboratory Equipment solutions appropriate for all levels of education?
Yes. We provide microscopes for elementary, high schools, and college levels. All come with applicable features such as magnification capability, LED light, and slide sets. Call [email protected] to fit your school level and lab objectives.
Do you provide product training for teachers or lab staff?
We have frequent web-based sessions and on-site workshops for teacher familiarization with the use of lab equipment, kits, and devices. For arranging a training session or viewing future webinars, write to [email protected]
What are the certifications or compliances of your educational tools?
All our teaching instruments conform to applicable BIS/ISO norms and safety protocols. Certificates can be downloaded from product descriptions or asked for through [email protected] for institutional purchase verification.
How can I reach your technical support team for regular technical questions or repairs?
Email us at [email protected], raise a ticket from your customer account dashboard, or call our hotline number between business hours. For repairs, provide product name, serial number, and description of the problem for quicker assistance.

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